Country Operations Lead - Berlin, Germany Full-Time Company Overview
MUJI is a global retail company founded in Japan in 1980, renowned for its high-quality household goods, apparel, and food products. Our philosophy centers on simplicity, quality, and efficient processes to enhance daily life for our customers worldwide.
Join Our Team as Country Operations Lead!
Are you a strategic, results-driven leader with a passion for retail excellence? As our Country Operations Lead, you will take the reins on managing and coordinating all country-level operational activities to drive peak business performance. Working closely with regional leadership, European peers, and key stakeholders, you’ll be accountable for upholding store standards, optimizing processes, and fostering a culture of continuous improvement. If you thrive on maximizing growth, empowering teams, and delivering exceptional customer experiences, we want to hear from you!
Key Responsibilities:
1. Operations Management
Ensure all stores comply with operational standards, company policies, and procedures (GDPR).
Overseeing and managing the day-to-day operations to ensure that they run efficiently
Ensure compliance with security and cash handling policies across all stores.
Enforce and adhere to the Company Health & Safety Policy in stores.
Loss control (stock management, theft control, disposal control)
Facility Management coordination
Use checklists as a tool to develop managers’ skills and ensure consistent store-level reporting to the Regional Manager (RM).
Provide visit reports on store performance to track progress on action plans and improvements.
2. Sales & Commercial Performance
Support the Regional Manager in managing the P&L within the allocated budget to drive profitable store performance.
Maintain an efficient staffing rota to optimize store operations and service levels.
Control and optimize the use of business and planning support
Identify underperforming stores and develop action plans to address operational challenges.
Ensure the store meets all operational and performance standards. The Country Operation Lead is expected and empowered to take necessary actions or sanctions if standards are not met.
Identify company issues and opportunities on business and raise suggestions
3. Team Development & Support
Regularly visit stores to provide on-the-ground support and training.
Train managers on MUJI standards and operational processes.
Oversee the implementation of induction programs for new employees and monitor ongoing training needs.
Communicate business and company objectives clearly to store managers, ensuring alignment with overall goals and targets.
Identify high-potential individuals for development and succession planning within the store management teams.
Foster a positive work environment to improve employee retention and reduce turnover.
At MUJI, you’ll be empowered to make decisions, develop your team and truly own your business. We believe in investing in our people, encouraging innovation and recognising great leadership.
In return, you’ll join an internationally recognised brand that values simplicity, collaboration and continuous improvement, with genuine opportunities for career development and progression.
If you’re ready to lead with purpose, inspire people and make a meaningful impact every day, we’d love to welcome you to MUJI !
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